Faq

FREQUENTLY ASKED QUESTIONS ABOUT SPORT VILLAGE HOTEL & SPA

You can find answers to any additional questions you may have about the hotel and the services it provides to its guests right here.

RESERVATION INFO

WHAT TIME SHOULD I CHECK OUT?

Check-out time is at 11:00 am. If you wish to have a Late Check-out, it is subject to the hotel's availability, and there will be an additional charge for each hour after 11:00 am.

FROM WHAT TIME IS IT POSSIBLE TO CHECK IN?

The room will be available from 3pm on the day of arrival.

Are pets allowed?
Pets are not allowed inside the hotel. However, you can stay with your four-legged friends at two other accommodations within the resort, located just 300 metres from the Sport Village Hotel & Spa: Hotel Don Luis and The Village Chalet.
WILL I BE ASSIGNED THE SAME ROOM I SEE IN THE PHOTO IN THE BOOKING CONFIRMATION?

Room photos are approximate, and differ in some details. The room category and amenities do not vary.

Wellness Center

HOW DOES THE WELLNESS PATH WORK?

Our exclusive wellness path is available for our guests at a cost of €40.00 per person. The path lasts for 90 minutes and encompasses a range of rejuvenating experiences, including the Kneipp Path, Mini Whirlpool Pool with cervical blades, Ice Zone, Turkish Bath, Mediterranean Bath, Finnish Sauna, Emotional Showers, Salt Room, Relaxation Room, and Tea Corner. For your comfort, we provide a Fluèntia Kit, which includes a Bathrobe, Towel, and Slippers.

Reservations are required and must be made by contacting the spa office at (+39) 0864845032

CAN CHILDREN HAVE ACCESS TO THE WELLNESS CENTER?

A dedicated Family Spa service is available for children under the age of 16, exclusively in the morning from 10:00 a.m. to 11:30 a.m.

IS THE WELLNESS CENTER FOR EXCLUSIVE USE OR WILL I FIND OTHER GUESTS AT THE SAME TIME?

The use of the wellness center is not exclusive and is open to all guests. However, for those seeking a private spa experience, it is available only in the evening time slot starting from 9 p.m., and it requires advance reservation. The private spa service is priced from €250.00 per couple.

Is the Spa also open to non-hotel guests?
Yes, the Spa is also open to external guests. Guests staying at The Village Resort properties can access the Spa at a special rate of €40.00 per person. For external guests, the rate is €50.00 per person.
IF I BOOK A ROOM IS SPA ACCESS INCLUDED?

The spa is always an extra service, except for those booking specific wellness packages, where the spa experience is included, providing a more comprehensive and relaxing stay.

Services

DO YOU HAVE A SHUTTLE SERVICE?

Exclusively during the winter season, starting from December 23, our hotel offers a shuttle service specifically to the Montepratello ski lifts. There are three one-way trips in the morning and two return trips in the afternoon. To avail of this service, guests must reserve it at the front desk the day before.

It is an included service only in the case of direct bookings, otherwise there is a charge of €10.00 round trip per person.

Does the hotel have parking?

Yes, the hotel has a large private, unattended car park.

Does the hotel have an indoor swimming pool?

No, the hotel has a seasonal outdoor swimming pool. The indoor pool is a whirlpool with cervical massage jets and is part of the wellness circuit.

IS THE USE OF THE GYM FREE OF CHARGE?

For direct bookings, unlimited access to the Fitness Area is always included. 

IS THE OUTDOOR POOL HEATED AND ACCESSIBLE IN WINTER?

No, the outdoor pool is a summer service only.

TERRITORY

HOW FAR ARE THE SKI LIFT?

Exclusively during the winter season, starting from December 23, our hotel offers a shuttle service specifically to the Montepratello ski lifts. There are three one-way trips in the morning and two return trips in the afternoon. To avail of this service, guests must reserve it at the front desk the day before.

It is an included service only in the case of direct bookings, otherwise there is a charge of €10.00 round trip per person.

How far is Castel di Sangro town centre?

Castel di Sangro town centre is just a 5-minute drive away, or can be easily reached on foot via the cycle path that runs around the property.

RESTAURANT

ARE THERE ALTERNATIVES FOR CELIAC OR LACTOSE INTOLERANT PEOPLE IN YOUR RESTAURANT?

At Sport Village Hotel & Spa, we prioritize the dietary requirements of our guests. During breakfast, you'll discover a selection of homemade gluten-free or lactose-free desserts alongside packaged products. For meals, you can request variations or alternatives to cater to your specific needs. We encourage you to inform us about any intolerances before your arrival, ensuring a delightful and accommodating dining experience throughout your stay.

What does breakfast include?

At Sport Village Hotel & Spa, our continental buffet breakfast offers a wide selection of sweet and savoury options, including local products and a variety of croissants and cakes freshly prepared by our pastry team. Breakfast is served from 7:30 a.m. to 10:00 a.m.

Is breakfast included in the stay?

Yes, breakfast is always included in your stay.

Can I choose which restaurant to dine at with my half-board package?

No, half-board at Sport Village Hotel & Spa is provided at the hotel’s own restaurant. The Group’s other restaurants are available as additional dining options, with special discounts reserved for our guests.

FAMILY

DO YOU HAVE AN ENTERTAINMENT SERVICE FOR CHILDREN?

The Hotel guarantees an entertainment and mini club service for children from 3 to 12 years old for the entire winter season starting December 23, and in the month of August. Always refer to your booking confirmation to check if the service is available.

Is the Sport Village Hotel & Spa suitable for families with children?
Yes, the hotel offers family rooms, as well as spaces and services designed for the whole family.
For more information and further answers, write to us in chat
For more information and further answers, write to us on whatsapp